Frequently Asked Questions
Everything you need to know about shopping with Bongo Furniture
What is the typical delivery timeframe for large furniture items?
Most in-stock furniture items are delivered within 7-14 business days. Custom orders or handcrafted pieces may take 4-6 weeks depending on the artisan's schedule.
Do you offer White Glove Delivery and assembly services?
Yes, we offer premium White Glove Delivery which includes room-of-choice placement, full assembly, and removal of all packaging materials for a flat fee.
What is your return policy if the furniture doesn't fit my space?
We offer a 30-day return window. If the item is in its original condition, you can return it for a refund, though a restocking fee and return shipping costs may apply.
Does Bongo Furniture offer a warranty on its products?
All our furniture comes with a standard 1-year limited warranty covering manufacturing defects in materials and workmanship.
How can I track my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your delivery status.
Are the wood materials sustainably sourced?
Sustainability is a core value at Bongo Furniture. We source 90% of our timber from FSC-certified forests to ensure minimal environmental impact.